Company Profile

Located in Torrance, California, ISU-The Olson Duncan Agency was originally established in 1945. The experience of over 60 years of serving the insurance needs of Southern California is not only an achievement for us, but is a great advantage for you. In that time, we have earned an outstanding reputation of professional integrity by consistently offering our clients quality insurance products at fair, competitive prices, backed by exceptionally fine service.

We've earned and maintained our reputation by being committed to these principles:

• To exhibit ethical behavior that is above reproach
• To be honest and fair in all our dealings
• To handle our client's needs as if they were our own
• To represent exceptional, financially strong insurance companies that meet the needs of our clients
• To provide quality products that match or exceed the coverage, cost and service expectations of our clients
• To nurture and challenge our staff to know and understand the insurance products and marketplace to meet or exceed our client's expectations
• To provide the facilities and technology tools for our staff to perform at peak efficiency.

ISU -The Olson Duncan Agency has developed a corporate philosophy that has proven to be very cost effective and time-wise for prospects and clients. Being a broker with an international, multi-line organization gives us a tremendous advantage to provide you with many, if not all types of insurance and risk management services.

One key objective is to develop preferred, total account clients. A Preferred Total Account Client is one that has all or most of their insurance and other related services through ISU - The Olson Duncan Agency. We want to become a partner in helping you reach your goals via a productive long-term relationship. This allows us to combat the extremely busy environment that most of us live in. It substantially reduces any chances for gaps or overlaps in your insurance program. It has been proven to be the most cost effective utilization of premium dollars and your valuable time.

The ISU Network

The ISU Group is a national network comprised of 100 independent agencies which collectively writes approximately one billion dollars of annual premium. All member offices remain independently owned and operated while embracing a common national image.

Over its 25 year history, ISU has allowed its members to enjoy the strengths, resources and branding typically reserved for the national brokers, while still being in full control of their agencies and providing their clients with the high level of customer service inherent in local ownership. Additionally, members are able to utilize greater access to preferred markets and build invaluable networking relationships with each other.

Before a membership was awarded, ISU-The Olson Duncan Agency passed a rigorous screening process to ensure that they would bring value to the ISU Group. This unwavering insistence on the quality and professionalism of each office is the conduit through which ISU has established itself as the collection of some of the premier independent agencies in the country.

Our Staff

Click on the photo of each member of our staff to learn more about them.

	William F. Duncan, CPCU President 310-373-6441 extension 230 bill@olsonduncan.com
	Harold Mayhack Vice President / Account Executive 310-373-6441 extension 229 harold@olsonduncan.com
	Mark Duncan Vice President / Account Executive 310-373-6441 extension 234 mark@olsonduncan.com
	Georgeann Wellfare Commercial Lines / Office Manager 310-373-6441 extension 238 georgeann@olsonduncan.com
	David Wellfare Personal Lines Manager 310-373-6441 extension 231 dave@olsonduncan.com
	David Buono Groups Benefits Manager 310-373-6441 extension 242 davidb@olsonduncan.com
	R. Scott Chenoweth Account Executive 310-373-6441 extension 223 scott@olsonduncan.com
	Jim Kinmartin Account Executive 310-373-6441 extension 227 jim@olsonduncan.com
	Robert W. Vogel Account Executive 310-373-6441 extension 225 bob@olsonduncan.com
	Lupe Hernandez Commercial Customer Service 310-373-6441 extension 224 lupe@olsonduncan.com
	Eileen Kuljis Personal Customer Service 310-373-6441 extension 232 eileen@olsonduncan.com
	Gayle McCulley, CPCU, ARM Commercial Customer Service 310-373-6441 extension 236 gayle@olsonduncan.com
	Bonnie Mitrosilis Commercial Customer Service 310-373-6441 extension 226 bonnie@olsonduncan.com
	Robin Naversen Personal Customer Service 310-373-6441 extension 233 robin@olsonduncan.com
	Julie Faucett Receptionist 310-373-6441 extension 221
	Irene Mejia Receptionist 310-373-6441 extension 221