The Olson Duncan Agency
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Mai Shafik-Potts

Commercial Account Manager
310-373-6441 extension 224

Mai grew up in West Covina, CA and received her formal education from Mount Saint Mary’s University in Los Angeles where she studied for a Bachelor of Arts in Sociology with a communications emphasis.
She began her insurance career working part time during semester breaks with her father and brother at an independent agency in West Covina. Mai worked her way up from filing to customer service representative then earned her Property and Casualty License in 2005, when she began her full time career as a personal lines insurance agent. She moved into commercial lines in 2008 as her interest in business risk management developed.
She continued working on the agency side as an assistant account manager and earned her CISR Designation in 2011 from the National Alliance for Insurance Education and Research. Mai joined the ISU- Olson Duncan Team as a Commercial Lines Account Manager in December 2015. She has cultivated her knowledge and experience with a goal of understanding insurance in a way which can be easily taught to others.

When she’s not spending time with her family, Mai enjoys movies, reading, writing, photography and a daily dose of music.

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