Excellent5.0146 reviews
 
5.0
 
Excellent146 reviews
 
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 JeanVictor Mackie 
 
4 June 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
 
My name is Lady Mackie and my journey with Olson Duncan began in March/April of 2024.  I was in a very tumultuous relationship with my previous broker of 10 years.  It was Horrendous with a capital T!  There's no T in horrendous?  Well there should be.  Anyway my broker would not return my calls; my insurance was being cancelled; the insurance company would NOT help me; the Regional Center ( side bar:  My company teaches Developmentally Disabled Adults how to live in society), whom I received contracts from for the past 34 years had not paid me in 9 months..? Needless to say I was in a fight and my Faith was being tested. I asked God for help and in rode Andrew Padilia.  On a white horse?  I don't know.  What I do know is that he helped me to get a new broker, straighten out my insurance and this was all within a span of 5 months.  He could have done like others did and not assist me.  But he DID!  He was patient, KIND and funny.  We are very HAPPY 2 have made Andrews acquaintance and we look forward to a LONG & Prosperous relationship with you. Sincerely, Lady with an L
  
 
 
 
 
 
 
  
 
 
 Donte McDaniel 
 
11 September 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
 
As a new business owner, I have alot of questions and request. Dustin and Lynn not only help me get things done, they help get what I need FASST. Like within 20 minutes I get an answer which is awesome! Update: A year of full support from Lynn! She continues to provide quick responses and support.
  
 
 
 
 
 
 
  
 
 
 Richard Davis 
 
24 May 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Dusty Olson and his support team have always and consistently performed exceptional professional advocacy on my behalf! He goes above and beyond expectations in providing competitive insurance premiums.  He gives wise counsel in what my options are and great insight in how I can best protect my business assets. He does what he says he will do!  He communicates well and often during the process.  I never had to pursue him! I highly recommend Dusty Olson and the Duncan Olson Agency! Competitive pricing, integrity and honesty, combined with great work ethic and knowledge!
  
 
 
 
 
 
 
  
 
 
 Christiane Maertens 
 
22 May 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
 
I absolutely love working with the team at Olson Duncan Insurance Agency! Dusty, the owner, and his team are highly competent and efficient and make the insurance process enjoyable. I trust them wholeheartedly with my companies and have consistently received outstanding service. You will be so happy you chose them!
  
 
 
 
 
 
 
  
 
 
 Arthur Dawson 
 
20 May 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
 
We switched our homeowners and auto policys to Olson/Duncan a few years ago and were so impressed with the service that we switched our business policy as well. I received an email from Desire a few months ago out of the blue about how to save more money on our auto policy.  I gave her the information and received a refund check for $182.00 a few weeks later. She is just the best!  Dan has been a big help as well handling our business liability problem. And, any time I call them, a human being answers the phone rather than those frustrating automatic systems.    If I have a question, they have always called back promptly.  I give them five stars for service. Anne and Arthur Dawson
  
 
 
 
 
 
 
  
 
 
 Patrick W Cowley 
 
19 May 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Desiree Love! Desiree Love: excellent customer service, professionalism, dedication to clients and passion for her profession. I'm so thankful that I have Desiree as my insurance agent at Olson Duncan. Desiree is not simply highly knowledgeable in all insurance matters, Desiree genuinely cares about her clients. Talking to Desiree is like having a conversation with a dear friend who cares about you, your well being, and your future. I am thankful that Desiree has the flexibility to able to work over the phone so that she may live where she chooses allowing her to be close to her family who she loves very much and spend lots of quality time with them. There have been times when I needed Desiree's help and she was always there for me, and if she was away, she returned my message promptly! Desiree is always very kind, friendly, personable, compassionate, making every opportunity to speak with her an absolutely pleasure as she my and my family's best interests at heart and is dedicated to helping her clients. The reception staff at Olson Duncan is really great too, always friendly and very helpful.
  
 
 
 
 
 
 
  
 
 
 Sharon Cowley 
 
19 May 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
 
We have been with Olson Duncan for 11 years and Desiree Love has been helping us for the past 8 years.  Desiree Love deserves a 5 star rating due to her expertise in the insurance industry and her dedication to customer service.
  
 
 
 
 
 
 
  
 
 
 Robin Naversen 
 
19 May 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Robin has been my Mercury Ins agent for over 3 decades – yes I said, ‘decades’.   She has provided the most excellent consistent service for me over this period, which has not been an easy feat, as you could image.  She has kept an eye out for me when I had three different pipes burst in the walls of my house over a period of a year.  She has walked me through any claim instances with ease.  And most recently had tremendous support for a check fraud situation with two banks over my insurance payment being stolen.   She has always handled any situation with the most detailed and unequivocable professionalism.   I sincerely appreciate her and she is the reason why I have remained a customer with your agency for over three DECADES.   Posted for Debbie M
  
 
 
 
 
 
 
  
 
 
 Karen Jager 
 
19 May 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Desiree provides excellent service.  She is very knowledgeable and I value her advice when making my insurance decisions.  Robin, Nedi, and SueAnne also provide outstanding service.  I enjoy working with the entire personal lines department!
  
 
 
 
 
 
 
  
 
 
 Angelica De Ocampo 
 
19 May 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
 
My husband used Olsen Duncan Services for about 15 + years. Once we married, I’ve become a fan as well.  Mostly due to our agent Robin Naversen. She is the best!  She takes care of all our insurance needs for our Autos and properties. Also, if I ever travel outside of the country she’s always ready to provide me with what I need as I’m on the go. She always returns calls or responds to any questions we have through email and/or needs assistance right away. That is the service we require and receive 😊 Angelica and Cletus Zastrow
  
 
 
 
 
 
 
  
 
 
 Joseph Gussman 
 
19 May 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
 
For over a decade the agents at Olson Duncan Insurance, have made running businesses much easier.  They handle several forms of insurance over several types of businesses for me.  It's a tremendous service they provide.
  
 
 
 
 
 
 
  
 
 
 Brian S 
 
19 May 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
 
Robin Naverson at Olson Duncan Insurance Services has always been a pleasure to do business with.  I haven't been able to find better rates or service anywhere else. I would not hesitate to give them a call if you are looking to save money on insurance.
  
 
 
 
 
 
 
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