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ISU-The Olson Duncan Agency Advantage

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Partnering with Us for Your Insurance & Risk Management Needs

Established in 1945, ISU-The Olson Duncan Agency has more than 70 years of experience serving the insurance and risk management needs of California residents and businesses. During our seven decades, we’ve earned the trust of our clients and the outstanding reputation of professional integrity by consistently offering individuals and businesses quality insurance products at fair, competitive prices, backed by exceptionally responsive service.

Our Principles

Our agency was founded on core principles that continue to shape and guide us in everything we do:

  • To exhibit ethical behavior that is above reproach
  • To enhance the public’s perception of the insurance industry as a whole
  • To be honest and fair in all our dealings
  • To handle our client’s needs as if they were our own
  • To represent exceptional, financially strong insurance companies that meet the needs of our clients
  • To provide quality products that match or exceed the coverage, cost and service expectations of our clients
  • To nurture and challenge our staff to know and understand the insurance products and marketplace to meet or exceed our client’s expectations
  • To provide the facilities and technology tools for our staff to perform at peak efficiency
  • To be a Risk Management Partner rather than a Quote Messenger, by becoming the customer’s One Responsible Source for all their insurance needs

One Responsible Source™

Our key objective is to develop preferred, total account clients where you have all your insurance and other related services through ISU-The Olson Duncan Agency. We want to become a true partner in helping you reach your goals by establishing a productive long-term relationship. This enables us to address and meet the extremely busy and challenging environment that most of us live in, and helps us substantially reduce any chances for gaps or duplications in your insurance program. It has proven to be the most cost-effective utilization of premium dollars and your valuable time.

The ISU Network

ISU is a community comprised of over 180 best-in-class independent insurance agents throughout the country collectively writing over $2.6 billion of annual premium. Each agency maintains local ownership and its complete independence while leveraging the combined market strength and resources of ISU with offices from coast to coast.

Over its nearly 40-year history, ISU has allowed its members to enjoy the strengths, resources and branding typically reserved for the national brokers, while still being in full control of their agencies and providing their clients with the high level of customer service inherent in local ownership. Additionally, members are able to utilize greater access to preferred markets and build invaluable networking relationships with each other.

ISU-The Olson Duncan Agency has been part of ISU for over 20 years and is one of the largest-producing agencies. Being a broker with an international, multi-line organization gives us a tremendous advantage to provide you with many, if not all, types of insurance and risk management services.

Our Value

At ISU-The Olson Duncan Agency, we look to provide clients with a total solution, not simply a quote or an insurance contract. Our goal is to provide real value and build a long-term relationship based on trust. This is underscored by the fact that we provide our clients with their risk management and insurance solutions, including property & casualty, employee benefits and personal insurance. To find out more about how we can help you, call us at (310) 373-6441.