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Drive Costs Down with Effective Claims Management

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Our Claim Management Services

Our clients at ISU-The Olson Duncan Agency rely on us to manage their claims to help minimize the frequency and severity of claims, reach fair and expedited resolutions, and reduce the total cost of insurance. We also serve as your claims advocate throughout the claims process, working with you, the carrier and third-party administrators. Together, we will work with you during an event to protect your company from further damage; and after the event, to overcome even the hardest of hits.

Our Approach

We begin by conducting a claims management evaluation to see where we can implement efficient and proactive strategies, such as negotiating services with third-party claims administrators and establishing strict claims reporting and management procedures within your organization. Our staff will also look into decreasing the average length of time a claim is open and help determine if continued investigation is needed before a settlement is reached. This includes evaluating all open claims, including those for General Liability, Property, Workers Compensation, Commercial Auto, and Employment Practices Liability.

Our claims analysis will help keep insurer reserves accurate, and settlements in line with your exposure. We’ll also determine if the deductibles on your insurance policies correspond to your loss profile and make the necessary adjustments.

Our Value

At ISU-The Olson Duncan Agency, we look to provide clients with a total solution, not simply a quote or an insurance contract. Our goal is to provide real value and build a long-term relationship based on trust. This is underscored by the fact that we provide our clients with their risk management and insurance solutions, including property & casualty, employee benefits and personal insurance. To find out more about how we can help you, call us at (310) 373-6441.